Active Incident

Updated a few seconds ago

Elevate Access DisruptionOperational

Incident Status

Operational

Components

REPAY Gateway API, REPAY Gateway Admin, REPAY ACH Backend (RAB) Processing, REPAY ACH Backend (RAB) Portal, EBPP, Hosted Payment Page, IVR, Payrazr/PayrazRx/Careview v4

Locations

AWS (Oregon), Production


September 18, 2024 11:43AM EDT
September 18, 2024 3:43PM UTC
[Investigating] REPAY is experiencing issues with the Elevate system and is actively working to address the issue. This issue is not impacting any payment processing or settlement funding.

September 18, 2024 11:55AM EDT
September 18, 2024 3:55PM UTC
[Monitoring] Issue has been resolved and we are currently monitoring its progress.

REPAY Gateway API




Operational

REPAY Gateway Admin




Operational

REPAY ACH Backend (RAB) Processing




Operational

REPAY ACH Backend (RAB) Portal




Operational

EBPP




Operational

Hosted Payment Page




Operational

IVR




Operational

Email System




Operational

Data Extract Service




Operational

Lift (Ventanex)




Operational

TSYS Production




Operational

TSYS Certification




Operational

REPAY Payables Platform




Operational

Webhooks




Operational

REPAY ClickToPay




Operational

Payrazr/PayrazRx/Careview v4




Operational

Careview/XprsPay (Versions 1-3)




Operational

Stratus




Operational

Metrics

REPAY Gateway API

100.00%




REPAY Gateway Admin

100.00%




REPAY EBPP/HPP

100.00%




REPAY Gateway API

100.00%




REPAY Gateway Admin

100.00%




REPAY EBPP/HPP

100.00%




REPAY Gateway API

100.00%




REPAY Gateway Admin

100.00%




REPAY EBPP/HPP

100.00%




Scheduled Maintenance

Careview and Payrazr Payment Gateway MaintenancePlanned Maintenance

Schedule

September 21, 2024 11:00AM - 5:00PM EDT
September 21, 2024 3:00PM - 9:00PM UTC

Components

Payrazr/PayrazRx/Careview v4, Careview/XprsPay (Versions 1-3)

Locations

Production, Payment Gateway

Description

REPAY’s IT team makes continuous improvements to security and performance of the Careview and Payrazr environments. If your payments are processed through Worldpay we want to make you aware of the following activity: On Saturday, September 21, 2024 beginning at 11:00am EDT and lasting up to six hours, the technology team will be upgrading part of our payment gateway. Clients whose payments are processed through Worldpay should expect an outage during this window.

2

Days Until Next Maintenance

0

Days Since Last Incident

1

Upcoming Maintenances