All Systems Operational

Updated a few seconds ago

REPAY Gateway API




Operational

REPAY Gateway Admin




Operational

REPAY ACH Backend (RAB) Processing




Operational

REPAY ACH Backend (RAB) Portal




Operational

EBPP




Operational

Hosted Payment Page




Operational

IVR




Operational

Email System




Operational

Data Extract Service




Operational

Lift (Ventanex)




Operational

TSYS Production




Operational

TSYS Certification




Operational

REPAY Payables Platform




Operational

Webhooks




Operational

REPAY ClickToPay




Operational

Payrazr/PayrazRx/Careview v4




Operational

Careview/XprsPay (Versions 1-3)




Operational

Stratus




Operational

Metrics

REPAY Gateway API

100.00%




REPAY Gateway Admin

100.00%




REPAY EBPP/HPP

100.00%




REPAY Gateway API

100.00%




REPAY Gateway Admin

100.00%




REPAY EBPP/HPP

100.00%




REPAY Gateway API

100.00%




REPAY Gateway Admin

100.00%




REPAY EBPP/HPP

100.00%




Scheduled Maintenance

REPAY Channels Scheduled MaintenancePlanned Maintenance

Schedule

June 28, 2023 9:00AM - 2:00PM EDT
June 28, 2023 1:00PM - 6:00PM UTC

Components

EBPP, Hosted Payment Page

Locations

AWS (Oregon)

Description

Dear Valued Customer, You are receiving this notification because your business uses one or more REPAY solutions which are hosted in Amazon Web Services (AWS). Effective June, 28, 2023, AWS is updating the TLS configuration for all AWS API endpoints and therefore sunsetting versions TLS 1.0 and TLS 1.1. Your action is required to ensure your environment supports this change. Who does this update impact? REPAY's solution already requires TLS 1.2 for our core payment application. But if your system accesses public assets we host (e.g., your logo), your application would need to use TLS 1.2 no later than the effective date. Why is AWS updating their TLS 1.0 and 1.1 configuration? AWS is updating their TLS configuration for all AWS API endpoints so that customers can benefit from the enhanced security provided by modern TLS encryption protocols. How will REPAY handle the TLS update? REPAY will be conducting a series of tests in the sandbox environment before introducing the change into production. You will receive a notification prior to these tests being conducted and should use the testing opportunity to ensure your system communicates properly with the change. REPAY will permanently disable TLS Versions 1.0 and 1.1 in production by June, 28, 2023 to comply with the AWS change.
*** Planned Maintenance Notification: REPAY Gateway ***Planned Maintenance

Schedule

October 5, 2023 8:00AM - 8:00PM EDT
October 5, 2023 12:00PM - 12:00AM UTC

Components

REPAY Gateway API, REPAY Gateway Admin

Locations

Sandbox

Description

REPAY will be performing database maintenance in our Merchant test Sandbox on October 5th, 2023 beginning at 8:00 AM ET, completing by 8:00 pm ET. We are not anticipating any impactful system changes during this scheduled maintenance. Please feel free to contact REPAY customer service at 877.607.5468 if you have any questions or issues related to this maintenance.
*** Planned Maintenance Notification: REPAY Gateway ***Planned Maintenance

Schedule

October 7, 2023 8:00AM - 8:00PM EDT
October 7, 2023 12:00PM - 12:00AM UTC

Components

REPAY Gateway API, REPAY Gateway Admin

Locations

AWS (Oregon), AWS (N Virginia)

Description

REPAY will be performing database maintenance in production on October 7th, 2023 beginning at 8:00 AM ET, completing by 8:00 pm ET. We are not anticipating any impactful system changes during this scheduled maintenance. Please feel free to contact REPAY customer service at 877.607.5468 if you have any questions or issues related to this maintenance.
Payrazr Database MaintenancePlanned Maintenance

Schedule

October 7, 2023 6:00PM - 10:00PM EDT
October 7, 2023 10:00PM - 2:00AM UTC

Components

Payrazr/PayrazRx/Careview v4

Locations

Production, Payment Gateway, Payrazr-SMS, Payrazr-IVR

Description

On Saturday, October 7th, beginning at 6:00pm EDT lasting approximately four hours, the Payrazr technology team will perform regular Database maintenance. The team expects minimal downtime during this window.
New IP Addresses for Whitelisting (Flicker Tests)Planned Maintenance

Schedule

October 9, 2023 12:00PM - 7:00PM EDT
October 9, 2023 4:00PM - 11:00PM UTC

Components

Payrazr/PayrazRx/Careview v4

Locations

Production, Payment Gateway

Description

REPAY’s IT team makes continuous improvements to security and performance of the Payrazr environment. If you have whitelisted IP addresses for Payrazr, be advised that REPAY intends to sunset the IP range listed in Cloudflare (found here: https://www.cloudflare.com/ips/) and replace them with the range below. Before making the change permanent, REPAY will perform a series of brief “flicker tests” where Cloudflare IP addresses will be disabled temporarily in Payrazr. After the test, these addresses will be re-enabled and will remain in place until they are retired permanently. Important dates: • Monday October 9, 2023, from noon until 1:00pm EDT, a flicker test will be performed. • Monday October 9, 2023, from 6:00pm until 7:00pm EDT, a flicker test will be performed. • Wednesday, November 15, 2023, the Cloudflare IP addresses will be retired permanently. The following IP addresses should be whitelisted: 3.33.137.142 3.33.189.147 15.197.147.38 15.197.173.34 75.2.90.37 99.83.202.146 Please ensure your white lists are updated before the flicker test dates so as to ensure no interruption in your transactions. If, after whitelisting the IPs, you notice timeouts or connection issues with Payrazr during these testing windows, please contact customerservice@repay.com so our technical team can perform an investigation.
Payrazr Database Maintenance Planned Maintenance

Schedule

October 14, 2023 6:00PM - 10:00PM EDT
October 14, 2023 10:00PM - 2:00AM UTC

Components

Payrazr/PayrazRx/Careview v4

Locations

Production, Payment Gateway, Payrazr-SMS, Payrazr-IVR

Description

On Saturday, October 14th, beginning at 6:00pm EDT and lasting up to 4 hours, the Payrazr technology team will perform regular Database maintenance. The team expects minimal downtime during this window.
Sunset of Payrazr New Jersey Data CenterPlanned Maintenance

Schedule

November 7, 2023 12:00PM - 1:00PM EST
November 7, 2023 5:00PM - 6:00PM UTC

Components

Payrazr/PayrazRx/Careview v4

Locations

Production, Payment Gateway

Description

The REPAY IT team will be decommissioning our New Jersey data center in advance of our planned move to AWS. If your business uses VPNs to connect with REPAY’s Payrazr solution, your primary VPN via our Phoenix data center will not change. Clients who have configured the New Jersey center as a secondary VPN should be aware of our plan to sunset on November 7, 2023. We recommend disabling any monitoring of the NJ VPN on or before this date in order to avoid unnecessary alerts.
New IP Addresses for WhitelistingPlanned Maintenance

Schedule

November 15, 2023 9:00AM - 10:00AM EST
November 15, 2023 2:00PM - 3:00PM UTC

Components

Payrazr/PayrazRx/Careview v4

Locations

Production, Payment Gateway

Description

REPAY’s IT team makes continuous improvements to security and performance of the Payrazr environment. If you have whitelisted IP addresses for Payrazr, be advised that REPAY intends to sunset the IP range listed in Cloudflare (found here: https://www.cloudflare.com/ips/) and replace them with the range below. Before making the change permanent, REPAY will perform a series of brief “flicker tests” where Cloudflare IP addresses will be disabled temporarily in Payrazr. After the test, these addresses will be re-enabled and will remain in place until they are retired permanently. Important dates: • Monday October 9, 2023, from noon until 1:00pm EDT, a flicker test will be performed. • Monday October 9, 2023, from 6:00pm until 7:00pm EDT, a flicker test will be performed. • Wednesday, November 15, 2023, the Cloudflare IP addresses will be retired permanently. The following IP addresses should be whitelisted: 3.33.137.142 3.33.189.147 15.197.147.38 15.197.173.34 75.2.90.37 99.83.202.146 Please ensure your white lists are updated before the flicker test dates so as to ensure no interruption in your transactions. If, after whitelisting the IPs, you notice timeouts or connection issues with Payrazr during these testing windows, please contact customerservice@repay.com so our technical team can perform an investigation.

1

Days Until Next Maintenance

29

Days Since Last Incident

8

Upcoming Maintenances