Active Incident

Updated a few seconds ago

Investigating Transaction Processing IssueOperational

Incident Status

Operational

Components

REPAY Gateway API, REPAY Gateway Admin, EBPP, Hosted Payment Page, IVR

Locations

AWS (Oregon), AWS (N Virginia), Sandbox


June 12, 2026 11:09AM EDT
June 12, 2026 3:09PM UTC
IDENTIFIED

We are currently investigating an issue impacting certain card transactions. As a result, a subset of transactions may be declined unexpectedly. Our team has identified the source of the issue and is actively working toward resolution. At this time, the issue appears to be affecting certain Mastercard debit card transactions, while other transaction types continue to process normally. We will provide additional updates as more information becomes available. We appreciate your patience as we work to restore normal processing.

June 12, 2026 11:42AM EDT
June 12, 2026 3:42PM UTC
MONITORING

The issue impacting a subset of debit card transactions appears to be mitigated, and we are currently observing transactions processing as expected. Our team has implemented corrective actions and continues to closely monitor transaction activity to ensure processing remains stable. We will provide further updates as we continue monitoring and confirm sustained performance. Thank you for your patience.

REPAY Gateway API




Operational

REPAY Gateway Admin




Operational

REPAY ACH Backend (RAB) Processing




Operational

REPAY ACH Backend (RAB) Portal




Operational

EBPP




Operational

Hosted Payment Page




Operational

IVR




Operational

Email System




Operational

Data Extract Service




Operational

Lift (Ventanex)




Operational

TSYS Production




Operational

TSYS Certification




Operational

REPAY Payables Platform




Operational

Webhooks




Operational

REPAY ClickToPay




Operational

Payrazr/PayrazRx/Careview v4




Operational

Careview/XprsPay (Versions 1-3)




Operational

Stratus




Operational

Scheduled Maintenance

Scheduled Maintenance - RAB ReleasePlanned Maintenance

Schedule

December 6, 2025 2:00AM - 2:30PM EST
December 6, 2025 7:00AM - 7:30PM UTC

Components

REPAY ACH Backend (RAB) Processing, REPAY ACH Backend (RAB) Portal

Locations

AWS (Oregon), Production

Description

Please note that a system upgrade will occur on the RAB system starting 12:00 am AZ (MDT) Saturday December 6th, ending before or by 12:30pm AZ (MDT). The RAB portal will be unavailable during this time. ACH Transactions will still process as submitted by merchants - financial integrity will remain intact.
Updated IP Addresses for REPAYPlanned Maintenance

Schedule

June 20, 2026 12:00PM - 1:00PM EDT
June 20, 2026 4:00PM - 5:00PM UTC

Components

Careview/XprsPay (Versions 1-3)

Locations

SFTP Server

Description

The REPAY technology team will be updating the IP addresses for file transfers (e.g., SFTP, FTP, HTTPS) associated with IPayX/Careview/Xprspay applications. The change is planned for June 20, 2026. Clients who use these applications should whitelist the following IP addresses by this date: REPAY Production Egress IPs 18.208.68.122 3.219.110.117 3.232.90.186 34.196.197.195 18.209.142.135 3.209.171.138 34.236.239.57 35.82.176.206 44.236.158.59 54.185.243.25 54.212.18.82 35.165.239.164 54.189.204.1 54.218.137.144