Active Incident

Updated a few seconds ago

Transaction Declines - Gateway Error 1017Operational

Incident Status

Operational

Components

REPAY Gateway API, REPAY Gateway Admin

Locations

AWS (Oregon), AWS (N Virginia), Sandbox


May 12, 2026 1:24PM EDT
May 12, 2026 5:24PM UTC
IDENTIFIED

We have identified an issue that may be causing transactions with specific BINs to be declined either with a Gateway Error 1017 or with a message stating "Transaction declined due to BIN xxxxxx being blocked for fraudulent or other reasons. Please contact REPAY Customer Service for more information" We are working diligently on a resolution and will share additional information as it becomes available.

May 12, 2026 2:57PM EDT
May 12, 2026 6:57PM UTC
MONITORING

We have resolved the transaction processing errors for the impacted BINs and are now monitoring to ensure transactions are back to flowing as expected. Thank you for your patience!

REPAY Gateway API




Operational

REPAY Gateway Admin




Operational

REPAY ACH Backend (RAB) Processing




Operational

REPAY ACH Backend (RAB) Portal




Operational

EBPP




Operational

Hosted Payment Page




Operational

IVR




Operational

Email System




Operational

Data Extract Service




Operational

Lift (Ventanex)




Operational

TSYS Production




Operational

TSYS Certification




Operational

REPAY Payables Platform




Operational

Webhooks




Operational

REPAY ClickToPay




Operational

Payrazr/PayrazRx/Careview v4




Operational

Careview/XprsPay (Versions 1-3)




Operational

Stratus




Operational

Scheduled Maintenance

Scheduled Maintenance - RAB ReleasePlanned Maintenance

Schedule

December 6, 2025 2:00AM - 2:30PM EST
December 6, 2025 7:00AM - 7:30PM UTC

Components

REPAY ACH Backend (RAB) Processing, REPAY ACH Backend (RAB) Portal

Locations

AWS (Oregon), Production

Description

Please note that a system upgrade will occur on the RAB system starting 12:00 am AZ (MDT) Saturday December 6th, ending before or by 12:30pm AZ (MDT). The RAB portal will be unavailable during this time. ACH Transactions will still process as submitted by merchants - financial integrity will remain intact.
Scheduled Careview/XprsPay Network MaintenancePlanned Maintenance

Schedule

May 16, 2026 11:00AM - 1:00PM EDT
May 16, 2026 3:00PM - 5:00PM UTC

Components

Careview/XprsPay (Versions 1-3)

Locations

Production, Payment Gateway, SFTP Server

Description

On Saturday, May 16, 2026, beginning at 11:00am EDT and lasting up to two hours, the REPAY technology team will be performing network maintenance. Clients using Careview (V3x) or XprsPay should expect limited availability during this window.